Managing Client Expectations

Recently, I attended a roundtable discussion presented by the AAF Greater Frederick on how to manage client expectations. Seriously, anyone who is in the service industry can definitely relate to this topic! While the end product of any project is, of course, important, oftentimes the process—you know, the back and forth between client, the relationship you build throughout the course of the project—is what can make or break the ultimate end result and client satisfaction.  So, what can you do to manage your clients, insuring that both you and your client's expectations are met? Glad you asked, read on, my friend…

Here are just a few things to remember when dealing with clients. Sure, they may seem pretty easy, and obvious, but it's always great to remind yourself of the following:

1. Plan the Project Well: know what you need to charge and how long the project will realistically take. Be sure to relay all the information to your client up front, so they are on the same page.

2. State What Is Included: Be as detailed as possible about what you will be delivering. Break the job into stages and outline how many ideas, meetings, rounds of edits, etc are included. Make sure your client knows all of this information up front so they can work with you to make sure the project is delivered with all expectations met—their's AND your's.

3. Who Are the Key Contacts: Make sure there is one point of contact (on both your end AND the client's end) that is consistent throughout the course of the project. A client needs to know who they should go to with questions or issues just as much as you need to know who to go to with your questions. Keep the point of contacts as consistent, with as few people as possible, throughout the course of the project.

4. Regular Client Meetings: At the beginning of the project set a schedule for the different stages of the project that you will meet with the client. This could be face-to-face meetings, conference calls, or other modes of communication.

5. Schedule Payments: Be sure your client is aware of your payment terms in advance. Set up a schedule that works for bot you and your client, so there are no misunderstandings.

6. Be Accountable: Fess Up! Don't be afraid to admit if you've gotten something wrong, or misunderstood feedback. You clients will appreciate you being up front, so the more honest and transparent you can be in all your communication, the better your client relationship will be in the long term—it's all about building trust.

7. Get It In Writing: Be sure to put all the project's estimated costs and scope in writing. Have you and your client sign this, and make sure you both have a copy. This will protect both you and your client.

8. Bite Your Lip: While we all hope and strive for perfect clients, the truth is that we'll all experience that "nightmare client" at least once in our career. When this happens, don't give your client a reason to complain about you. Simply bite your lip and get the job done to the best of your ability within the terms originally agreed upon. (see #7)

9. Under Promise, Over Deliver: It's always best to exceed your client's expectations. Be sure not to promise them the world if you can't deliver. Be practical, edge on the side of caution when it comes to a project's time line and/or estimate.  That way, if you're able to get things done faster, or within a smaller budget, your client will love you for it. And if it takes the amount of time estimated, you're still meeting your client's expectations.

Do you have any additional advice on how to manage client expectations? We'd love to hear them!

A Year in Review…Designer Style

First, HAPPY NEW YEAR! While typically my first blog post of the year is a list of business resolutions and goals, this year we wanted to do something different. Before we started to focus on 2013, we wanted to recap 2012 and note some of our bigger accomplishments, changes and outcomes. While we are eagerly looking forward to facing whatever comes with this new year, we're also proud of this past year and wanted to reflect just for a moment. How does a designer look back on an entire year, you ask? …with an infographic, of course!

Here's our quick Kalico Year In Review, designer-style:

Pinterest is Open for Business!

Earlier in the year we did a post on how effective Pinterest can be as a marketing tool for your business. However, just recently Pinterest offered a new set of terms targeted specifically to businesses. These new terms now supply specialized provisions separate from those of a personal account.

For instance, Pinterest has made the "pin it" and "follow me" buttons, as well as the "profile" and "board" widgets very easy to incorporate into an existing business website. These buttons increase pinner traffic to your website by engaging users to link to things they like while they are there.

But one of the best resources we have found with these new offerings is Pinterest's case studies and best practices examples.

In one case study offered by Etsy they explain how adding a business account increased traffic to their individual shops and has outperformed the "like" button on Facebook in referral traffic. While business accounts usually have boards that are curated and maintained by specified users and not the general public, Etsy shares a strategy in their study of how allowing "guest pinners" diversified the content of their boards and drove more traffic to their actual site.

Etsy is just one case study offered to get your creative Pinterest juices flowing. There are several others including Jetsetter, Allrecipes, Organized Interiors, and Petplan Insurance. Additionally there are tips and tricks on how to make your business become successful through Pinterest marketing. So check it out. You can convert your existing account to a business account with the click of a button, or you can create a new Pinterest business account in just a few easy steps. We just set up our own Kalico business Pinterest page—check it out at www.pinterest.com/kalicodesign!

That's Pinteresting

Kalico's junior designer, Jen Tyler, has recently joined Pinterest users of the world!  We decided to turn her new found hobby (ah-hem, time sucker, procrastination enabler) into a great resource for marketing research and design inspiration. (PS-Jen would NEVER uses company time to do a little pinning, unless the job called for it—I'm sure of it! I think?) At any rate, here's some of Jen's most recent finds:

Lately, I’ve been doing a little research on the newest social media trend Pinterest. For those of you unfamiliar with Pinterest, it is a virtual pinboard that allows you to categorize and share things you find on the web. The cool thing is how easy it is. By creating topic-specific boards, you’re sharing the things you like with others in an aesthetically pleasing way. You can also view other user’s boards and search for specific topics, products or ideas. But, as much as I like to spend hours of company time looking at all the uses for a mason jar, Pinterest actually does have a great marketing application.

Pinterest has recently been driving greater traffic to websites than LinkedIn, Google Plus, Reddit, and Youtube — combined! That is some serious traffic that is just waiting to be tapped into. For business owners it can be used as a tool to promote new products and as a way to interact with potential and existing clients. There are many strategies of exactly how to accomplish this. In fact, there is a whole Pinterest Board on Marketing with Pinterest. However, there are a few strategies that I found particularly hit home:

• When you set up your Pinterest account for business’ make sure to connect your Facebook, Twitter, website, etc. Making this connection adds social media icons under your profile picture that link to your Facebook and Twitter profiles.

• Come up with creative and interesting board names. This is more likely to grab a viewers attention.

• Tag other Pinterest users in your pins by using “@username” in your descriptions. Network with other professionals and vendors in your field by using this feature.

So, you can see that Pinterest has infinite potential when it comes to business. You may already be using it to get your ideas into clients heads. How is it working for you? How do you apply it to marketing your business?

While both Jen and I have personal Pinterest accounts, we’re also considering creating a business account for Kalico. Let us know if you’d be interested in us adding this social media profile! And if so, what would like to see us pinning?

Holy Learning Batman!

Holy Learning Batman! So, last week I went on a learning binge—Wordpress Seminar on Wednesday, Time Management webinar and Creative Women roundtable on Thursday, and a Business Owner's Virtual Conference Friday through Sunday!

My brain is filled to the max! And you know what? It feels good!

As a business owner it's always a good idea to continue learning about your field (or related fields) as well as your business in general. It's how we grow and become better business owners—more crafty in our field as well as more savvy with our business. BUT—it's really hard to take the time out from all our daily duties and just focus on yourself (well, I mean focusing on yourself, which will in turn enrich your business).

I'll be honest (and to any of my clients reading this—I love you, I really do!), but it was so nice to take time out from answering emails, returning phone calls, putting out fires, etc. and just sit for an hour (or 2, or 6) to simply focus on learning more. Sure, I try to read up on daily industry news, but it's always something rushed, squeezed between this or that task. But, after taking actual time out to focus on something new, I feel more inspired and amped up than I have for several months! I like the feeling.

So, I am going to set a goal to do a minimum of one educational event per month, will you do the same? What are some of the most recent (and/or rewarding) business/educational events you've attended?

Print Isn't Dead! (Annual Print Design Survey)

For the past 49 years, Graphic Design USA magazine publishes a print design survey that takes a pulse on the print industry. Over the years, their findings proved that yes, digital marketing is on the rise (and will continue to be an important part of marketing campaigns), but print will never die!

Some of their data shows print provides a high ROI, print drives online traffic, print periodical readership is actually growing, print readers spend more time per advertisement or per page, print reaches demographics not on the grid, not to mention print can be sustainable and tree-friendly. But, in addition, print also offers a much more tangible, permanent, physical, and ultimately more personal experience.

As predominately print designers, we couldn't agree more with GD USA's findings. All in all, We don't think the print industry will be disappearing anytime soon, but it's had to shift focus a little bit and integrate better with digital marketing! "Print is Getting Smarter!"

Download GD: USA's full print design survey here and let us know what YOU think!

Creative Genius.....or Utter Madness?

A look into the creative mind of Kalico Design's junior designer, Jen Tyler...

When it comes to the creative process we all have our different ways of going about getting the solution. I’m always looking at different solutions for creative problem solving. This helps me to understand why sometimes it’s so easy to come up with profound and simple solutions to creative problems, and other times I might as well be banging my head against a wall. Do we all share some kind of common method? Are there key points to our madness?

I recently came across a book titled The Creative Process Illustrated: How Advertising's Big Ideas Are Born it includes the personal illustrations of design processes for many famous designers. In the beginning of the book the authors mention a man named Graham Wallas who proposed one of the first creative process models in 1926. It is as follows:

Stage 1. Preparation: The problem to be solved is carefully considered and resources are gathered in order to confront the task. The conscious mind is focused on the problem.
Stage 2. Incubation: Drawing upon these resources, consideration of the problem is internalized and becomes a largely subconscious activity. The mind makes connections more freely and abundantly.
Stage 3. Illumination: Possible solutions to the problem transition from subconscious to conscious thought. This is a moment of insight and optimism.
Stage 4. Verification: Solutions are tested and may be applied if shown to be viable.

My creative process model follows this with slight variations.

Stage 1. Preparation:

Read project brief. Immediately start brainstorming. Word association. How could letters merge and make shapes. Picture a rainbow. Stare into space. Freak out because I’m not in school anymore and don’t have two weeks to sketch one comp for a client!

Stage 2. Incubation:

Put the project out of my mind. (Or try to.) Go home. Watch TV. No, those commercials are not some kind of magical insight into this particular clients problem. No, not everything has a deeper meaning just because you want it to. Try to focus on the project before going to sleep. Maybe dream about the solution.

Stage 3. Illumination:
Wake up. Didn’t have an epiphanic dream? OK, now its crunch time. Back to step one. That sketch still looks the same as when I started – I can do better than that! More sketching. Lets clean it up with our mad computer skills. Apply color theory.
Stage 4. Verification: 

“Presto Chango!” Finally! Give self a hand. Beer anyone!

What is your creative process? We'd love to hear!

(Image courtesy of central)

Greening Your Business

You may (or may not) know that Kalico strives to be a an eco-friendly, green business. This past fall we're were featured in Graphic Design USA's "A Culture of Green Article", and we've been granted Green America's Business Seal of Approval. But, we didn't become a green business overnight (and trust me, it's an ongoing learning process). As a small business owner, I simply started taking small steps to make my business as sustainable as I could. And some of those steps are actually REALLY easy, you just have to make the effort.

Here's a list of 10 fairly easy steps you can take to make your business greener today (or tomorrow)! Steps below are taken from Green Marketing TV's "75 Tips to Green Your Business".
 
1. Turn off your lights: (See, told you it could be easy!) Either set your office lights on a timer, so they get turned off after hours automatically, or assign someone to always make sure the lights are off when the office is empty.

2. Use fewer lights and/or switch to energy efficient lighting: Do you need all of those lights on all of the time? Try using daylight to lessen the need for artificial lighting. Buying all new bulbs or light fixtures might be an expensive option, but replacing one light at a time with an energy efficient compact florescent (CFL) or LED unit is an affordable way to transition over. (PS-this will save you money on your power bill too...it's a win-win)

3. Turn off office computers when not in use: Set computers and other equipment to go to sleep after a period of inactivity, and turn them completely off when leaving for the day or for the weekend. Schedule your backups for during the day if you can, and use a file-syncing service to take files with you avoiding the need for remote access.

4. Install power strips to cut phantom power usage: Many devices use electricity even when not in use, so put a power strip between the outlet and your equipment so that you can fully shut off anything that doesn’t need to be running. (Bonus: If you're in the Maryland area, you may be eligible for a free Energy Conservation Kit consisting of six Compact Fluorescent Light bulbs (CFLs), a Smart Strip/Surge Protector and more... I've got mine!)

5. Install a water dispenser: Cut out plastic water bottle usage by supplying drinking water and reusable cups. (This one is actually on my to-do list!)

6. Bring your own lunch: Eating out, especially take-out, can generate needless waste, and you often don’t have the choice to recycle leftovers. Plus, it’s almost always more expensive (and usually less-healthy) than eating homemade foods. Bring a homemade meal in a reusable container for lunch.

7. Buy recycled paper products: Choose 100% recycled content paper, paper towels and toilet paper. For printed promotional materials, explore your options for using post-consumer recycled paper. Even Staples has it's own cost-effective line of recycled paper products (paper, file folders, envelopes, etc)

8. Print on the back: If you must print something out, have a receptacle ready for when you’re done with it. Take these used pages, flip them over and put into the paper drawer of the printer so you can print on the back, getting two uses out of one piece. (also, when printing out a multi-page document, set it up so you are printing front-to-back)

9. Recycle old electronics and equipment: Don’t just pitch the old version in the trash – find an office sup-ply store that accepts e-waste and disposes of it properly. (Even your local Staples has recycling programs!)

10. Furbish your office with used furniture: Shop around at thrift stores, surplus auctions, or yard sales for your office furniture. A used chair or desk will always be greener than purchasing a brand new ‘green’ model and you’ll save tons of cash as well. (plus, it can help give your office space much more character! We combined old and new furniture in Kalico's offices)

What steps have you taken to green your office?

2012 Logo Trends

Every year LogoLounge, an online logo database of almost 175,000 logos, releases an annual Trends report. And, you guessed it, the 2012 Logo Trends report is now out! As a designer, I love reading about the noted trends and seeing the examples. But, I think this information can be very interesting to everyone, including business owners who may want to stay on top of some of the latest design trends. Plus, it's fun when you start to recognize these trends being used in logos and design that you come across.

While it's always fun and educational to view the Logo Trends Report, please keep in mind that these are not the end-all, be-all for logos. Just because it's considered a trend, doesn't necessarily make it a good logo for your company.  Good logo design doesn't follow a trend simply to follow the trend. Good logo design is a mark that truly represents your business visually, that can work well on multiple platforms, both in color and black and white, and that can transcend trends (afterall, your logo needs to last a long time…you don't want it to look outdated just a few years down the road).

OK, with that disclaimer being stated, please check out the full report of LogoLounge's 2012 Logo Trends here.

My favorites are Icon Clusters and Anaglyphs (though some of these may not translate easily to one color and/or black and white). Which are your favorites?

ICON CLUSTERS:

 

ANAGLYPHS:

Sharing Scher :: Finding A Creative Outlet

 It's not everyday we get to meet our hero. But, last week, Jen, our junior designer (pictured left), got to attend a presentation and meet one of hers! Here is a recap of her experience:

This past week I had the distinct pleasure of meeting one of my design heroes–Paula Scher. Now, I'm certain that most of you are probably unfamiliar with the name “Paula Scher”. However, if I were to name… Truvia, Bausch and Lomb, Target, Swatch, Tiffany and Co, or Citi Bank; surely some images would come to mind. Well, Scher is responsible for those brand images! That’s why I'm proud to admit that I’ve been stalking her since I was a lowly graphic design student. That being said, you can see why I was so excited to meet her. (For a second time I might add. But that’s a whole other story.)

During her presentation, Paula let us in on a little secret. She had become bored with design. BORED?! Often times I find myself frustrated with the same problem. However, until recently I honestly thought it was just a lack of my own creativity and that it made me a mediocre designer. Paula shared with us that her personal solution to this common obstacle was to find an outlet. Her outlet is painting. Why is an outlet so important? We all need time to re-charge the juices that make us best at what we do.

So what’s my creative outlet? Well, my outlet is actually not so creative. I use my free time to let my brain soak up the subconscious inspiration. I love to just be with my friends and socialize. One of my favorite things to do is “Play House.” Nothing makes me happier than to have guests over for a nice home-cooked meal or even just to be a hostess and have people in my home.  Kim (my boss for those of you who don’t know her) has a creative outlet too. She is part of an adult modern dance company–Equinox Dance. And dances and performs for several hours each weekend.

So what's your creative outlet? I'm sure you have one. It can be anything. It doesn't have to be creative. It's just something that is yours, that makes you feel relaxed and happy. Something no one can judge because it's for no one to judge. It is the key on your chain that “unlocks something inside and lets the intuitive unconscious side of you do its work”. –Paula Scher

Can I Get 25 Hours in a Day!?

Last week I attended a Women's Business Lunch through the Frederick County Chamber of Commerce. (and yes, if you've noticed from my last few posts—I've been getting around the town lately. I'm workin' it, baby! I'm enjoying meeting new people and businesses!) OK, so back to my story…

At the recent business lunch one key thing most of us wanted help with was better time management and increased productivity. Who doesn't want that, right?  I'm always searching for ways to better my time management skills—I hate that feeling of being so overwhelmed you don't even know where to start, it's the worst. SO, I was very interested to hear the advice of other successful businesswomen. Here's a few ideas I liked and will try to implement in my everyday tasks (business OR personal):

• For email productivity, one women suggests the "FAD" technique. A way to quickly sort through your email: F-file it, A-act on it, D-delete it. It seems simple enough, right?

• Create a work log to track all the large tasks you've completed. A few women did this and said that after reading through the tasks they actually had completed, they felt a great sense of accomplishment. It's a way to focus on the positive, celebrate the tasks you've completed instead of stressing about the ones you didn't.

• Throw in the towel! As women, we tend to want to do things on our own and have a hard time asking for help. One women's advice was to basically to get over ourselves and know when to ask for help. If someone in your business is better at a certain task than you are—ask them for help, so you can focus on the tasks that you are best at. It's more productive for everyone that way.

• Get the "ick" out of the way. Set an hour each day (preferably towards the beginning of the day) to take care of the tasks you don't want to do. You know, the ones you keep putting off but are still weighing on your mind because they need to get done. 

• Don't be so reactive. Work on distinguishing the things that need to be address immediately versus the ones that can wait. Don't immediate react to something, especially if you're already in the middle of another task.

• And last, but certainly not least: Learn to say "No". Along with most women, I constantly struggle with this one!

So, what do you do that helps you with your time management and/or productivity skills? Have you tried any of the suggestions above? How did they work for you?

Marketing to the Universe and Beyond…

In my last post, I mentioned the recent AAF Greater Frederick roundtable session on Guerrilla Marketing that I attended. (which was awesome, thanks to presenter, Whitney Hahn of Digital Bard!). Not only did I learn 7 Great Guerrilla Marketing Tactics, but I also learned a different way to think about who I market to.

Most likely you've already determined who your target market is. And your self promotions are probably created with this target in mind. That's great. BUT, the Guerrilla Marketing approach makes you think differently about where to direct the bulk of your marketing efforts. Here's the breakdown in a nutshell:

 

1. 10% of your marketing should go out to the universe. This includes your website, twitter accounts, facebook, etc. It's your marketing that everyone can see.

2. 30% of your marketing should go to your target audience. This can include self promotional mailers, advertisements in a certain publications, etc. This is the marketing that is directed with a specific target in mind.

3. And, 60% of your marketing should go to your existing clients! After all, if you've done your job right, delivered your product or service, and met or exceeded their expectations, they'll be your best bet for repeated business and/or referrals. Don't forget about them! This can include eNewsletters, referral rewards programs, thank you notes, self promotional gifts, or even a simple phone call.

So, what can you do right now to start marketing to your existing clients? We'd love to hear your ideas, input or suggestions that have worked for you!

The Guerrilla in the Room: 7 Key Guerrilla Marketing Tactics

Last week I enjoyed a business roundtable discussion through the AAF-Greater Frederick discussing Guerrilla Marketing tactics. First, huge thanks to presenter, and certified Guerrilla Marketing Coach, Whitney Hahn of Digital Bard as well as to the event sponsor, Flying Dog Brewery!

If you're unfamiliar with the topic, according to their official website Guerrilla Marketing is a "body of unconventional ways of pursuing conventional goals. It is a proven method of achieving profits with minimum money." Basically it trains you to think outside the box with your marketing efforts, to think with your creativity, not your wallet. As a small business owner, it is very eye-opening and helpful!

The presentation started with 7 Key Aspects of Guerrilla Marketing. I've outlined for you below and hope they'll help you with your ongoing marketing:

1. Set Goals. Make the goal specific, including a designated time frame and quantifiable outcome.
2. Identify Your Target Audience: Again, the more specific the better. (This doesn't necessarily mean the only audience you will do work with, it means who you will target your marketing to)
3. Define Your Benefits: Know the different between a feature vs. a benefit. It's not what you make what you use to make it, it's why and how does that benefit your client. Always try to see it from the client's perspective.
4. Decide Your Niche: Your niche is partly your targeted audience, and partly how you go about doing what you do. It's your audience AND your process.
5. Use Your Weapons: Guerrilla Marketing identifies several low-cost or no-cost marketing weapons ranging from something as simple as your email signature and/or your voicemail message to more complex things such as your corporate brochure or where a QR code directs to.
6. Identity: This is your entire corporate culture. Who you are, not how you want to be. It's who you are when no one is looking.
8. Set Your Budget: Always be sure to set a budget for yourself. This will keep you from over-spending as well as under-spending. (Under spending means you will be less likely to reach your goals).

If you're interested in learning more about Guerrilla Marketing, feel free to visit their official site at www.gmarketing.com or, contact Whitney Hahn for marketing coaching seminars. Do you have any additional marketing tactics that work for you and your business?

Kalico Design Featured on Want2Dish.com

Yay! We were recently featured on want2dish.com, a "hyper-local online news magazine that serves up comprehensive and trusted local coverage of community-specific information and happenings." I'm thrilled to be featured in want2dish's Business: Best Practices section. The article discusses how I got into the business, what we do, and what sets us apart—check out the full story here. (And, again, my dog Kai makes it into the main photo…he's so photogenic!)

Holy Hell, Where Did January Go!?

Seriously! How is January over already! Historically, January tends to be one of our slower months at Kalico, usually a nice and quiet month— a breath of fresh air after the craziness of December. But, not this year! This January we have been extremely busy with lots of fun projects such as magazines, logos, custom invitations, conference materials, etc. (see some examples above). Trust me, I'm definitely NOT complaining, I just don't know where it all came from!

As I've met with fellow designers and other creatives in my hometown, it seems to be the same across the board. Everyone is uncharacteristically busy for this time of year! What does it mean? Are companies getting smart and starting to put money back into their design, advertising and marketing budgets? Or is this just a surplus from last quarter (which, according to multiple economic reports was one of the fastest growing quarters in the past year...).

What do you think? Did it just happen to be a busy January, or is it a forecast for designers and related professionals in 2012?

What If…

Last week I attended a Women's Business Lunch at the Frederick Chamber of Commerce. It was wonderful to be in a room full (as in jam-packed full!) of strong, intelligent business women of varying ages, backgrounds and professions! The meeting format was pretty informal, where each attendee got a chance to "Beg, Brag or What If". (I, of course, bragged about Kalico's new office location...i know, i know, I still have to do a post on that and get some photos out!)

But, it was one women's "What If" question that struck me. She posed the question "What if you didn't have to worry about getting paid, and could do any profession you wanted, what would it be?" So…what would it be? At our luncheon, we actually went around the table and everyone got to give their answer. It was great, some of my favorite answers included:

• Adventure Travel Agent
• Interior Designer/Decorator
• Starting abusiness pairing animals with disabled children
• Opening up a shop selling their own homemade jams and jellies
• Painter
• Rock Star
• And many other great answers!

My answer? I'd be… wait for it… a graphic designer! Honestly, I really love what I do! But, it would be cool to be a graphic designer without any deadlines! LOL! Or, my second choice, maybe to be a writer or blogger, that way I could experience a variety of adventures and activities and share them with everyone!

So, what would your "What If…" answer be? I'd love to hear them, it'll be very inspirational! Please leave your comments below!

Looking Back, Thinking Forward…

Every year I try to write New Year's resolutions for my business, as well as reflect on my goals from the previous year. When I looked over last year's goals, I realized how much my business had changed throughout 2011, in ways that I honestly hadn't anticipated. Um…like, big changes. Changes like hiring my first full-time employee and moving out of my home office into a studio in downtown Frederick!  (More to come about this in the New Year!)

So, maybe I didn't reach all of my goals for 2011, but to be honest, I think I ended up accomplishing way more—and I'm totally happy with that! After all, your business goals and plans are just a guideline, something that needs to be tweaked and changed throughout the course of your business, right?

Some of the goals I did reach included:

1. Switching to a smart phone. (I seriously can't imagine living without my iphone now. Check out a previous post about this…)
2. Blogging weekly (ok, well, almost weekly!)
3. Increasing blog traffic, and integrating Kalico's facebook and twitter accounts better. (seriously, if you're reading this and haven't liked us yet on facebook or aren't following us on twitter...what the heck are you waiting for!?)
4. Adding 3-4 new clients in the health & wellness industry (not to mention a lot of other really great new clients ranging from magazines to small start-ups to national associations!)

All in all, 2011 was a year of big changes for Kalico. Stay tuned for a list of our resolutions for the New Year, and let us know what your big business goals are for the upcoming year! I look forward to what 2012 has to bring and I wish everyone a very Happy (and safe!) New Years!! See ya on the flip side!

Incredible, Insightful, Intelligent & Interesting. INFOGRAPHICS!

OK, so I'm not gonna lie. I really love infographics. You know, the really good ones...i literally get mesmerized by them and just can't get enough. Infographics are one of the purest forms of graphic design—they're strictly visual representations of information and data. Data Visualization, or "data viz", as the "cool kids" are apparently calling them. (Guess I've exited the "cool kid" pool, because I just read about this terminology…[sigh] )

So, I'm going to assume that everyone has probably seen an infographic here or there, even if you didn't realize that's what you were looking at. Top brands like The New York Time, USA Today, and even The White House have been using infographics to deliver data. Whether you're a designer or  your company is thinking of hiring a designer to create "data viz" for your next project, please ask yourself 3 important questions first:

1. Why? What is it for? What is the goal? Will your data need to be visually represented? (please, no infographics, just for infographic sake). Determine whether you will be able to clearly tell your story or represent your information through visual graphics, or if tradition text and copy will work better.

2. How? How will you refine and organize your data to work in cohesive, informational graphic. What will be the visual metaphor you'll use?

3. Does it Work? Does it reach your goals? Is it easy to understand. Is the data represented in a clear and readable manner? Will it make sense to the viewer?

Here are some wonderful, additional resources for creating effective infographics:

The Do's and Don'ts of Inforgraphic Design
10 Tips For Designing Better Infographics
Infographic Designs: Overviews, Examples & Best Practices

And, of course, this blog post wouldn't be complete with examples of some of my favorite infographics! (just click on the image caption to view the full graphic)

U.S. Data Consumption in One Day

The Very Many Varieties of Beer

How the Internet Works

The Greening of America's Companies

Do you love inforgraphics too? What are some of your favorites?

Keys to Effective Self Promotions

As mentioned in a previous post, a few weeks ago I participated in International Freelancers Day, an online conference exclusively for solo professionals. Here is another recap of some of the insightful information I gained during the webinars.

Next up, is a recap of James Clear's session "The 10 Keys to Effective (and Ethical) Self-Promotion for Freelancers" (but, I'm just going to highlight a few of the primary concepts). James focused on some of the fundamentals for self promotion—not the tactics, but more about the strategies. Here's a list of some important things to consider when considering your next self promotion campaign:

1. Value First. This is a very key point to make. Be sure you provide value to your target audience before you promote your work to them…otherwise, it's kind of pointless, huh? Don't wait until money exchanges hands before giving something of value. This way you'll create fans and then you'll have a much easier time selling your services. Examples are: samples of product, blog posts or white papers of information, coupons, etc.—be sure it is something relative to your field that is  thoughtful and/or useful.  "Giving is better than receiving because giving starts the receiving process".

2. Build Relationships. Effective self promotion never starts with the pitch, it starts with the relationship. Build relationships with the right people that can help accelerate your growth. Everyone is valuable, but try to find relevant people to you and your business. So, get out there and network! But, remember, it is about making relationships, not just making the sale. Be sure to be genuine and just get to know someone, don't bombard them with sales tactics…nobody likes a pushy salesman (or woman)!

3. Research. A more, specific, targeted audience is usually more effective than a blanket pitch the everyone. Research your target markets, and cater or tweak your promotions to them. Research gives you the content to make connections, and also will allow your promotions to create a maximum effect in a minimal amount of time.

After you've worked on the above three tasks, be sure to make your self promotions simple, yet powerful—and, focus on being consistent! And remember, this is a cyclical process that you will have to do over and over again throughout the course of your business, it's not a one time thing and you're done. In order to grow your business, you need to grow with your business!

Do you have any advice on good self promotion? I'd love to hear it!

Super, Simple 3-Step Marketing Plan

Yesterday during my weekly BNI networking meeting, my very wise friend and fellow chapter member, Whitney Hahn (certified guerilla marketing coach and co-owner of Digital Bard Video. Web. Marketing.) presented us with a super easy, 3-step procedure, to get started on our 2012 marketing plan. And… here is is:

Step 1: Write down the marketing actions you want to take. Keep it very simple, just action-based, such as "Write Blog Post" or "Advertise in Local Newspaper". Whitney suggests writing each action down on a small piece of paper, like a Post-It note.

Step 2: Divide a large sheet of paper (or white board) up into 5 sections: daily, weekly, monthly, quarterly, yearly. Then, take the actions you created in step one, and assign them to one of these sections. For instance, for Kalico, I would take my "Write Blog Post" post-it, and stick it in the "weekly" section of my white board. Do this for all your actions (keep in mind, it should be easy to rearrange things as needed, we are working with post-it notes, here, people. they're sticky, that's what they do.)

Step 3: Once you're happy with your actions and timeline, be sure to add them to your regular appointment calendar, be it an online calendar, your blackberry, your planner, etc. Basically, wherever you keep track of your appointments, meetings, and events, you also need to include the actions indicated above. It's like you're making an appointment with yourself and your business, be sure you schedule the time here (I'll admit, this is where I fall short!).

And, there you have it. The start to a super, simple, low-tech, but ever-so-effective marketing plan. And remember, marketing plans may need to evolve and change over the course of time, and that's ok (in fact, it's typical!). But, at least you'll have a starting point to work from, with goals and a timeline you set yourself. I hope this helps! How do you come up with your marketing plan?